產(chǎn)品售后服務承諾
一、公司全體員工在這一質量方針的指引下，遵循ISO9001：2000質量體系運行，且在不斷實踐中完善和加強質量措施，嚴格按國家標準、改進工藝、采用新材料和檢測手段，加強職工培訓、采取切實措施、嚴格按國家標準、行業(yè)標準和合同中規(guī)定的條件組織生產(chǎn)和檢驗。
二、公司堅持按“中華人民共和國產(chǎn)品質量法”承擔生產(chǎn)者的產(chǎn)品質量要求和義務。
三、為用戶提供售前、售中及售后服務。
售前服務：為用戶詳細介紹產(chǎn)品性能和使用特點及要求，提供相關文件資料，當好參謀。
售中服務：協(xié)助用戶做好設備的平面布置、設備基礎資料、土建設施的管件預設、系統(tǒng)設備的用電、水、氣等工藝配置要求。
售后服務：產(chǎn)品質量保證期1年內免費保換，2年內保修(從產(chǎn)品正式投運時算起)。保證期內發(fā)生質量故障時，接到用戶要求解決產(chǎn)品在使用中出現(xiàn)的問題時，8小時內作出明確答復，若需到現(xiàn)場解決問題，在48小時內派出服務人員赴現(xiàn)場服務。
四、本公司的產(chǎn)品一律實行 “三包”，并在交貨時提供本批產(chǎn)品的出廠合格證、產(chǎn)品使用說明書等全套資料。產(chǎn)品在“三包”期內如出現(xiàn)質量問題，我公司將嚴格履行合同中規(guī)定的賠償責任。超出“三包”期限的產(chǎn)品，提供維修配件，并根據(jù)用戶要求，做好維修服務工作，并提供一定量的備換品。
五、根據(jù)用戶需求進行培訓操作維修人員，對用戶進行質量跟蹤。定期進行用戶回訪，不斷收集用戶對產(chǎn)品的使用信息，不斷地改進產(chǎn)品性能，提高產(chǎn)品質量。
質量保證體系
完善健全的質保體系是企業(yè)產(chǎn)品質量的保障，公司吸收經(jīng)驗。制定了一套完整的ISO9001質量控制與保障體系，在設備制造整個過程中認真貫徹、切實執(zhí)行。
企業(yè)以質量求生存，以新產(chǎn)品求發(fā)展。公司從供應、質檢至安裝調試均按照質量認證條例執(zhí)行，實行層層把關，立體交叉的質量管理網(wǎng)絡。
有技術科，分設備、工藝、電氣與自控四個專業(yè)，相互配合，共同完成工程項目的設計，采用CAD輔助設計系統(tǒng)，完成圖紙、資料等。使設計標準合理，為產(chǎn)品質量提供生產(chǎn)準備依據(jù)。
原輔材料的采購由供應科與質檢科共同完成，公司制定了一套原輔材料的檢驗要求以及檢驗方法，并配備有相關檢驗設備，嚴格遵守“ZBJ98004-87”水處理設備原材料進廠檢驗標準，明確進貨渠道，建立檔案制度，杜絕假冒、偽劣、殘次的材料、配件進入生產(chǎn)工序。
設備在制作過程中，按分工制定產(chǎn)品生產(chǎn)工序，把每道工序的制作標準落實到人，各工序相互檢查、相互銜接。實行自檢、互檢質檢科總檢過程，建立卡片式質量流水記錄制度，并把檢驗數(shù)據(jù)留檔保存，售后跟蹤服務。公司執(zhí)行的標準有：
◇ 原材料檢驗：ZBJ98004-87
◇ 水處理設備制造技術條件：JB2932-86
◇ 水處理設備技術文件：JB/Z360-89
◇ 鋼結構焊縫外形尺寸：GB10845-89
近年來，公司實行并不斷完善質量保證體系，使產(chǎn)品100%合格，并已創(chuàng)造出越來越多的優(yōu)質工程項目。
After Service
In recent years, our company has implemented and continuously improved the quality assurance system, making the products 100% qualified, and has created more and more quality engineering projects.
After-sales service commitment
1. Under the guidance of this quality policy, all employees of the company follow the ISO9001:2000 quality system and improve and strengthen quality measures in continuous practice. Our company strictly follows the national standards, improves the process, adopts new materials and testing methods, strengthens staff training, takes practical measures, and strictly organizes production and inspection according to the conditions stipulated in national standards, industry standards and contracts.
2. Our company insists on the product quality requirements and obligations of the producers in accordance with the "Product Quality Law of the People's Republic of China".
3.Provide pre-sale, sale and after-sales services to users.
Pre-sales service: Provide users with detailed information on product performance and usage characteristics and requirements, provide relevant documents and materials, and be a good staff.
In-sale service: Assist users in the layout of equipment, equipment basic materials, pipe fittings for civil facilities, power consumption of system equipment, water, gas and other process configuration requirements.
After-sales service: The product quality guarantee period is free of charge within 1 year, and the warranty within 2 years (from the time when the product is officially put into operation). When a quality failure occurs during the warranty period, when the user requests to solve the problem that occurs during the use of the product, a clear reply will be given within 8 hours. If it is necessary to solve the problem on site, the service personnel will be dispatched to the site within 48 hours.
4. The company's products will be implemented "three guarantees", and provide a complete set of materials such as the factory certificate, product manual and other specifications of the batch of products. If the product has quality problems during the “Three Guarantees” period, our company will strictly perform the liability for compensation as stipulated in the contract. To the products that exceed the "three guarantees" period, we will provide repair parts, and according to user requirements, do a good job of repair service, and provide a certain amount of replacement products.
5. We will train operation and maintenance personnel according to customer requirements and follow up customer quality. Customer return visit is carried out on a regular basis to constantly collect user information on the use of products, so as to continuously improve product performance and improve product quality.
Quality assurance system
Perfect quality assurance system is the guarantee of product quality. Our company has developed a complete set of ISO9001 quality control and guarantee system based on our experience, and implemented it in the whole process of equipment manufacturing.
The enterprise strives for the survival by the quality, strives for the development by the new product. The company's supply, quality inspection, installation and commissioning are carried out in accordance with the quality certification regulations. Our company implements a quality management network with layers of checks and three-dimensional intersections.
Our company has a technical department, which is divided into four majors: equipment, technology, electrical and self-control. They work together to complete the design of the project. Use CAD-aided design system to complete drawings and materials. Make design standards reasonable and provide production preparation basis for product quality.
The procurement of raw materials completed jointly by the purchasing department and quality inspection department. our company has established a set of raw materials inspection requirements and test methods equipped with relevant inspection equipment. Our company strictly abides by the raw material inspection standard of "ZBJ98004-87" water treatment equipment, clarifies the purchase channels, establishes the file system, and prevents the counterfeit, shoddy and defective materials and accessories from entering the production process.
In the manufacturing process of the equipment, the production process shall be formulated according to the division of labor, and the production standards of each process shall be implemented to people, and each process shall be checked and connected with each other. Implement the general inspection process of self-inspection and mutual inspection, establish the card-type quality record system, keep the inspection data on file, and provide after-sales tracking service. The standards implemented by the company are:
◇ Raw material inspection：ZBJ98004-87
◇ Technical conditions for manufacturing water treatment equipment：JB2932-86
◇ Technical documentation of water treatment equipment：JB/Z360-89
◇ Steel structure weld size：GB10845-89
江蘇展宏環(huán)保科技有限公司